Privacy Policy

1. Who we are

Vedhora is responsible for the personal information described here. Contact: sayhi@vedhora.com.

2. What we collect

• Account details: your email address and name, and basic profile details from Google if you sign in with Google.
• Birth details: date, time and place of birth (with its coordinates and time zone), for you and for anyone you add. If you add someone else, please make sure they are happy for you to do so.
• Your conversations: the questions you ask and the readings we give, including the timing periods given in each reading.
• Your client profile: how you like to be answered (for example shorter or more detailed, gentle or direct, with or without remedies, which language), the details about your life and the people in it that you choose to share in conversation (for example your work, relationship, family or plans), and things you tell us you are waiting on, so we can follow up. We record only what you tell us; we do not draw personality or health conclusions about you.
• Your feedback: 👍 / 👎 on answers, the reason you pick and any note you write, and replies to our "did it happen?" follow-ups.
• Credits and payments: your credit balance and history. When paid credits are offered, payments are processed by our payment provider; we receive confirmation of the payment, never your full card details.
• Usage and technical data: pages visited, device and browser type, approximate location from your IP address, and error logs — through Google Analytics (see the Cookie Policy) and our own systems.

3. How we use it

• to calculate your charts and answer your questions;
• to personalise readings — their length, tone, language and the context of your life you have shared — and to keep them consistent with earlier readings;
• to follow up on things you told us about (for example asking how an interview went);
• to check and improve the quality and accuracy of readings, including reviewing answers, feedback and outcomes;
• to manage your account, free and paid credits, and support requests;
• to keep the service secure, prevent abuse and meet legal obligations.

We do not sell your personal information, and we do not use it for advertising.

4. AI processing

Readings are written by an AI model. To produce one, your question, the relevant parts of your chart and the parts of your client profile that matter for that question are sent to our AI provider and processed under that provider's terms. Readings are not written or reviewed by a human astrologer before you see them, although we may review answers afterwards to improve the service.

5. Who we share it with

Only with the service providers that run Vedhora for us, for the purposes above:

• Hosting and database providers — to run the website, store your account and keep you signed in;
• An AI provider — to write your readings;
• Google — analytics (Google Analytics) and Google sign-in;
• A payment provider — payments, when paid credits are offered.

We may also disclose information if the law requires it, to protect someone's safety, or as part of a sale or reorganisation of the business (in which case this policy continues to apply).

6. Where it is processed

These providers may store and process data in the United States and other countries, which may have different data protection laws from yours.

7. How long we keep it

We keep your account information, conversations and client profile for as long as your account is active, because remembering your history is a central part of the service. The chat shows the last six months of conversation; older conversations are kept for continuity and quality. Technical logs are kept for a shorter time. If you ask us to delete your data, we delete it from our active systems within 30 days; copies in backups are removed as those backups expire.

8. Your rights and choices

Depending on where you live, you can ask us for a copy of your personal information, ask us to correct it, ask us to delete it, or withdraw your consent to its use (which may mean we can no longer give you readings). To make any of these requests, email sayhi@vedhora.com from the address on your account. We will reply within 30 days and may need to confirm your identity first. You can also delete your account yourself at any time: sign in, open your dashboard and use Delete my account in the Danger zone at the bottom. That removes your account and everything stored with it straight away. You can also decline analytics cookies at any time (see the Cookie Policy).

If you are not satisfied with our response, you can contact your data protection authority — for example the Office of the Privacy Commissioner of Canada or your provincial commissioner, the Data Protection Board of India, or your local authority in the EU or UK.

9. Sensitive information

You may choose to tell us about your health, relationships, a loss or other personal matters. We use this only to make readings fit your situation and to handle those subjects with care. Please share only what you are comfortable sharing.

10. Age

Vedhora is meant for adults. If you are under 18 (or the age of majority where you live), please use it only with a parent or guardian's permission. It is not directed at children under 13, and we do not knowingly collect their personal information.

11. Security

We use encrypted connections, access controls and reputable providers to protect your information. No system is completely secure, so we cannot guarantee absolute security; if a breach affects you, we will tell you as the law requires.

12. Changes

We will update this page when our practices change and show the new effective date. For significant changes we will let you know on the site or by email.