Refund Policy

Free credits

Free credits have no cash value and can't be refunded or exchanged.

You are never charged for a reading you didn't get

If a reading fails or is cut off for a technical reason, no credit is used. Short replies — when we need a detail from you before answering, or when you simply say thanks — don't use a credit either.

Purchased credits

• An unused credit pack can be refunded in full within 14 days of purchase.
• Credits that have been used for a reading are non-refundable.
• Refunds go back to the original payment method through our payment provider, usually within 5–10 business days.
• This doesn't limit any refund rights you have under the consumer protection law where you live.

How to ask

Email sayhi@vedhora.com from the address on your account, with the date of purchase. We reply within a few business days.